Subject: Re: 23145885 | 12/10/2019 20:45:00 | Italy vs Greece - Euro 2020 Qualifying | Stadio Olimpico, Rome, IT | Broker IT | Issue with tickets
From: Worchuirin M <[email-masked]>
To: Parvez Alam <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Meghan Flanagan <[email-masked]>, Felipe FleuryGil <[email-masked]>, Darren Otoole <[email-masked]>, Paulina Kulupa <[email-masked]>, Sankarshan <[email-masked]>
Date: Tue, 8 Oct 2019 09:10:17 -0700 (MST)

Hi Parvez/Rose, 

Could you please ask IT agent in the morning to prioritise on this case? 

Kind Regards, 
M.Worchuirin 

From: "Meghan Flanagan" <[email-masked]> 
To: "Felipe FleuryGil" <[email-masked]>, "Darren Otoole" <[email-masked]>, "Paulina Kulupa" <[email-masked]>, "Worchuirin" <[email-masked]>, "Sankarshan" <[email-masked]> 
Sent: Tuesday, 8 October, 2019 21:14:19 
Subject: RE: 23145885 | 12/10/2019 20:45:00 | Italy vs Greece - Euro 2020 Qualifying | Stadio Olimpico, Rome, IT | Broker IT | Issue with tickets 

Removing CFleads. 

Hi [ mailto:[email-masked] | 
@Sankarshan Rajan ] / [ mailto:[email-masked] | @Worchuirin ] , 

Can you please help assign a IT agent here ? 

Thanks, 

Meghan 

From: Felipe FleuryGil <[email-masked]> 
Sent: 08 October 2019 16:35 
To: Darren OToole <[email-masked]>; Paulina Kulupa <[email-masked]>; CFLeadsLimerick <[email-masked]>; Meghan Flanagan <[email-masked]> 
Subject: RE: 23145885 | 12/10/2019 20:45:00 | Italy vs Greece - Euro 2020 Qualifying | Stadio Olimpico, Rome, IT | Broker IT | Issue with tickets 

[ mailto:[email-masked] | @Meghan Flanagan ] 

Another IT case. Can you please assign? 

Thanks, 

Felipe 

From: Darren OToole 
Sent: 08 October 2019 16:11 
To: Paulina Kulupa < [ mailto:[email-masked] | [email-masked] ] >; CFLeadsLimerick < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: 23145885 | 12/10/2019 20:45:00 | Italy vs Greece - Euro 2020 Qualifying | Stadio Olimpico, Rome, IT | Broker IT | Issue with tickets 

[ mailto:[email-masked] | @CFLeadsLimerick ] : please assign to an IT speaker? 

From: Paulina Kulupa 
Sent: 08 October 2019 16:11 
To: Darren OToole < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 23145885 | 12/10/2019 20:45:00 | Italy vs Greece - Euro 2020 Qualifying | Stadio Olimpico, Rome, IT | Broker IT | Issue with tickets 

Hey Darren, 

Can you please send it to CS Leads to assign Italian speaking agent to call the buyer here and asked them again if they would like to partially refunded and keep wrong tickets? 

Please see synopsis of issue: 

    * Tickets are personalised but seller sent wrong section (TID 23034995) 
    * Buyer was offered to keep with partial refund or we can replace 
    * Buyer wanted new tickets so we subbed to 23145885 - new seller informed that they cannot personalise tickets for buyer as they have already tickets on their name - this issue was not addressed to buyer before and they emailed now not satisfied that they will not be able to have tickets at all for this event 

Outcomes and recommendation: 

Ask the buyer again if they would like to keep wrong tickets with partial refund - if so: 

    * Original seller would be credited and buyer partially refunded ( 23034995) 
    * New order would be cancelled without refunding/ without sellers payment (23145885) 

Kind regards, 

Paulina