Subject: TID: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - buyer never received the ticket.
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Mon, 7 Oct 2019 03:12:38 -0700 (MST)

Hi Team, 

Could you please update us about this case. 

Thank you. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]>, "SSLeads" <[email-masked]> 
Cc: "Valentina Bonente" <[email-masked]> 
Sent: Saturday, 5 October, 2019 15:41:25 
Subject: RE: TID: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - buyer never received the ticket. 

Hi [ mailto:[email-masked] | 
@SSLeads ] , 

Could someone please ask the Broker TR for proof of transfer? 

Kind regards, 

Brian 

From: Rosette Modiri <[email-masked]> 
Sent: Thursday 3 October 2019 10:50 
To: India Inbox <[email-masked]> 
Cc: Valentina Bonente <[email-masked]> 
Subject: TID: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - buyer never received the ticket. 

Hi There, 

With reference to the above TID, the buyer claimed that the ticket was never transferred to his passolig card however he provided all the passolig details and event is already over. The seller uploaded a proof of transfer which seems like he was unable to transfer the ticket but he never mentioned any issue with the transfer of the ticket. 

Could you please forward this to seller support to request for the correct proof of transfer from the Broker TR. 

Kind Regards, 

Rosette 

From: "Valentina Bonente" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 3 October, 2019 13:56:06 
Subject: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - buyer never received the ticket. 

Hi Rose, 

Buyer called me in asking information about his case as he actually never received a valid tickets for the match. 

Buyer sent correct details few days ago, Team. Full Name, Passport details. On the transaction, the e ticket is in correct. It seems a message that it is not possible to transfer, bue broker did not inform us. Probably Power Seller had issue to personalize the ticket. 

Agent escalated to SS but still we do not have a reply. 

We had different cases like this, many buyers were RAG. 

Can you please forward this case and check what we can do. 

Thanks 

Valentina