Subject: TID-23076698, Oakland Raiders vs Chicago Bears - 2019 NFL London,06/10/2019 18:00 (Local),Tottenham Hotspur New Stadium, London, Fan Seller UK-Seller is contesting for the charges incurred to him even he sent the tickets
From: Shubham Saxena <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 7 Oct 2019 03:00:47 -0700 (MST)

Hi Rosette, 

Please find the proof also that was not attached earlier. Please avoid the previous email. 

Kind regards 
Shubham 

From: "Shubham Saxena" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 7 October, 2019 15:21:10 
Subject: TID-23076698, Oakland Raiders vs Chicago Bears - 2019 NFL London,06/10/2019 18:00 (Local),Tottenham Hotspur New Stadium, London, Fan Seller UK-Seller is contesting for the charges incurred to him even he sent the tickets 

Hi Rosette, 

Please look into the matter as Royal delivery plan was selected as DP and seller sent the tickets using UPS. Buyer complaint us that he did not receive the tickets and since there was no tracking number or shipment proof was available at that time, we substituted the ticktes. 

Now tickets have been substituted and buyer received e-tickets, seller has received email from us regarding the charges as per process. Seller is saying why he is being charged for the tickets he has sent. Previous agent has asked the proof from the seller and he has provided the same in which it is clearly showing tickets were delivered on time. 

Hence, please check this case at your end as discussed. 

Kind regards 
Shubham