Subject: Re: Auto Fails - Audits conducted from Sep 30 - Oct 6
From: Deeksha Dadu <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Team Lead <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Sun, 6 Oct 2019 18:14:48 +0000

Hi Brian,

Thanks for sharing these. This will be addressed first thing tomorrow morning.

Regards,
Deeksha

Sent from my iPhone

On 6 Oct 2019, at 22:50, Brian Sexton <[email-masked]<mailto:[email-masked]>> wrote:

Hi all,

Please see attached all of the auto-fail errors from the past week of audits.

These are the worst errors and agent can make and they must all be taken seriously and coached. These errors bring down our team’s Avg. Quality Score more than any others.

Please reply back when you have coached your agents in the attached file with a description of what you have coached.

Kind regards,
Brian Sexton
Team Leader India

<AutoFails - Audits conducted from Sep 30 to Oct 6.xlsx>