Subject: Auto Fails - Audits conducted from Sep 30 - Oct 6
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>
Date: Sun, 6 Oct 2019 17:20:00 +0000

Hi all,

Please see attached all of the auto-fail errors from the past week of audits.

These are the worst errors and agent can make and they must all be taken seriously and coached. These errors bring down our team's Avg. Quality Score more than any others.

Please reply back when you have coached your agents in the attached file with a description of what you have coached.

Kind regards,
Brian Sexton
Team Leader India
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