Subject: RE: TID 23059016 - Inter vs Juventus - 06/10/2019 - IT - Broker IT - Please help reassign German agent for email bounced issue
From: [email-masked]
To: [email-masked]
Cc: 'Brian Sexton' <[email-masked]>, 'Rosette Modiri' <[email-masked]>, 'Felipe FleuryGil' <[email-masked]>, 'Bailey Ho' <[email-masked]>, 'Lori Chen' <[email-masked]>, 'CFLeadsLimerick' <[email-masked]>, 'Sankarshan Rajan' <[email-masked]>, 'parvez' <[email-masked]>, 'Karanjeet Singh' <[email-masked]>
Date: Sun, 06 Oct 2019 15:39:35 +0200

Hello Erika

Called the buyer - no answer.
Seems like the buyer was already informed on what to do.
Set FU to resolve.

Regards
Neo

On 06.10.2019 13:15, [email-masked] wrote:
> Hi @[email-masked]
> 
> Please assist here.
> 
> Thanks,
> 
> Erika
> 
> FROM: Brian Sexton <[email-masked]>
> SENT: Sunday, 06 October 2019 13:06
> TO: Rosette Modiri <[email-masked]>; [email-masked]
> CC: Felipe FleuryGil <[email-masked]>; Bailey Ho
> <[email-masked]>; Lori Chen <[email-masked]>;
> CFLeadsLimerick <[email-masked]>; Sankarshan Rajan
> <[email-masked]>; parvez <[email-masked]>; Karanjeet
> Singh <[email-masked]>
> SUBJECT: RE: TID 23059016 - Inter vs Juventus - 06/10/2019 - IT -
> Broker IT - Please help reassign German agent for email bounced issue
> 
> Hi @[email-masked],
> 
> Can you please assign this to a DE agent?
> 
> Kind regards,
> 
> Brian
> 
> FROM: Rosette Modiri <[email-masked]>
> SENT: Sunday 6 October 2019 11:59
> TO: Brian Sexton <[email-masked]>
> CC: Felipe FleuryGil <[email-masked]>; Bailey Ho
> <[email-masked]>; Lori Chen <[email-masked]>;
> CFLeadsLimerick <[email-masked]>; Sankarshan Rajan
> <[email-masked]>; parvez <[email-masked]>; Karanjeet
> Singh <[email-masked]>
> SUBJECT: Re: TID 23059016 - Inter vs Juventus - 06/10/2019 - IT -
> Broker IT - Please help reassign German agent for email bounced issue
> 
> Hi Brian,
> 
> Can you please re-assign this case to a different DE agent if possible
> as actually Fatoumata doesn't have access to CSL.
> 
> Thank You.
> 
> Kind Regards,
> 
> Rosette
> 
> -------------------------
> 
> FROM: "Karanjeet Singh" <[email-masked]>
> TO: "Brian Sexton" <[email-masked]>
> CC: "Felipe FleuryGil" <[email-masked]>, "bailey ho"
> <[email-masked]>, "Lori Chen" <[email-masked]>,
> "CFLeadsLimerick" <[email-masked]>, "Sankarshan Rajan"
> <[email-masked]>, "parvez" <[email-masked]>, "Rosette
> Modiri" <[email-masked]>
> SENT: Sunday, 6 October, 2019 15:15:12
> SUBJECT: Re: TID 23059016 - Inter vs Juventus - 06/10/2019 - IT -
> Broker IT - Please help reassign German agent for email bounced issue
> 
> Hi All,
> 
> I have called the buyer but no one responded to the call and the case
> is in my followup's .
> 
> @Rosette can you please assign this case to another DE agent as the
> event is just 9 hours away and my shift is going to be over with in
> next 45 minutes .
> 
> Thank You for your consideration.
> 
> Kind Regards,
> 
> Karanjeet Singh
> 
> -------------------------
> 
> FROM: "brian sexton" <[email-masked]>
> TO: "Felipe FleuryGil" <[email-masked]>, "Bailey Ho"
> <[email-masked]>, "Lori Chen" <[email-masked]>,
> "CFLeadsLimerick" <[email-masked]>, "Karanjeet Singh"
> <[email-masked]>
> SENT: Sunday, 6 October, 2019 14:41:32
> SUBJECT: RE: TID 23059016 - Inter vs Juventus - 06/10/2019 - IT -
> Broker IT - Please help reassign German agent for email bounced issue
> 
> Hi @Karanjeet Singh,
> 
> Can you please help here?
> 
> Kind regards,
> 
> Brian
> 
> FROM: Felipe FleuryGil
> SENT: Sunday 6 October 2019 10:10
> TO: Bailey Ho <[email-masked]>; Lori Chen
> <[email-masked]>; CFLeadsLimerick
> <[email-masked]>; Brian Sexton <[email-masked]>
> SUBJECT: RE: TID 23059016 - Inter vs Juventus - 06/10/2019 - IT -
> Broker IT - Please help reassign German agent for email bounced issue
> 
> @Brian Sexton
> 
> We don’t have DE coverage today. Can you please assign?
> 
> Thanks,
> 
> Felipe
> 
> FROM: Bailey Ho
> SENT: 06 October 2019 08:35
> TO: Lori Chen <[email-masked]>; CFLeadsLimerick
> <[email-masked]>
> SUBJECT: Re: TID 23059016 - Inter vs Juventus - 06/10/2019 - IT -
> Broker IT - Please help reassign German agent for email bounced issue
> 
> Hi @CFLeadsLimerick,
> 
> Could you please assign German speaking agent call the buyer here,
> thanks.
> 
> Best Regards,
> 
> Bailey Ho
> 
> _CSAPAC Customer Facing Team Lead_
> 
> Team Leader : Geoffrey Hassett
> 
> -------------------------
> 
> FROM: Lori Chen <[email-masked]>
> SENT: 06 October 2019 15:13
> TO: Bailey Ho <[email-masked]>
> SUBJECT: TID 23059016 - Inter vs Juventus - 06/10/2019 - IT - Broker
> IT - Please help reassign German agent for email bounced issue
> 
> Hi Bailey,
> 
> Called buyer trying to explain the email bounced issue, but buyer
> requested to speak with German agent.
> 
> Please help re-assign German agent to call buyer and explain that:
> 
> 	* If he cannot access the old email address, he cannot update into a
> new one.
> 	* But now that ticket delivered and no new order, in future he can
> create a new account with correct email
> 
> Thank you.
> 
> Kind regards,
> 
> Lori