Subject: TID- 23012664 - Mexican F1 GP 2019 - Sunday - 21 day(s), 5 hours away - Autodromo Hermanos Rodriguez - Mexico DF, MX - Broker MX- Case escalated to ECC.
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Shubham Saxena <[email-masked]>
Date: Sun, 6 Oct 2019 06:03:19 -0700 (MST)

Hi Team, 

With reference to the above TID, the buyer has contacted again and is chasing the tickets. ECC is working on this case and has advised to contact them once buyer replies. The buyer has been refunded here due to price listed incorrectly by seller however the buyer doesn't accept the refund due to all the expenses made. 

Could you please inform ECC that buyer has contacted again. 

Thank You. 

Kind Regards, 
Rosette 

From: "Shubham Saxena" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 6 October, 2019 17:06:21 
Subject: TID- 23012664 - Mexican F1 GP 2019 - Sunday - 21 day(s), 5 hours away - Autodromo Hermanos Rodriguez - Mexico DF, MX - Broker MX- Case escalated to ECC. 

Hi Rosette, 

As discussed, this case is already escalated to ECC and buyer is chasing for the tickets. In case history there are instructions to not reply to buyer. 

Case summary- Buyer has booked the tickets and they were cancelled automatically due to seller has mentioned wrong price. Buyer is also refunded but he don't want refund as per the buyer he has spent lot of money on Hotel and Flight. He need tickets otherwise he will do everything against us whatever he can. Finally it was decided that buyer will get comparable tickets so he is chasing for the same. 

Kindly coordinate at your side and suggest to do the needful 

Kind regards 
Shubham