Subject: RE: TID 23059016 - Inter vs Juventus - 06/10/2019 - IT - Broker IT - Please help reassign German agent for email bounced issue
From: <[email-masked]>
To: "'Brian Sexton'" <[email-masked]>, "'Rosette Modiri'" <[email-masked]>, <[email-masked]>
Cc: "'Felipe FleuryGil'" <[email-masked]>, "'Bailey Ho'" <[email-masked]>, "'Lori Chen'" <[email-masked]>, "'CFLeadsLimerick'" <[email-masked]>, "'Sankarshan Rajan'" <[email-masked]>, "'parvez'" <[email-masked]>, "'Karanjeet Singh'" <[email-masked]>
Date: Sun, 6 Oct 2019 13:15:09 +0200

Hi  <mailto:[email-masked]> @[email-masked]

Please assist here.

Thanks,

Erika 

From: Brian Sexton <[email-masked]> 
Sent: Sunday, 06 October 2019 13:06
To: Rosette Modiri <[email-masked]>; [email-masked]
Cc: Felipe FleuryGil <[email-masked]>; Bailey Ho <[email-masked]>; Lori Chen <[email-masked]>; CFLeadsLimerick <[email-masked]>; Sankarshan Rajan <[email-masked]>; parvez <[email-masked]>; Karanjeet Singh <[email-masked]>
Subject: RE: TID 23059016 - Inter vs Juventus - 06/10/2019 - IT - Broker IT - Please help reassign German agent for email bounced issue

Hi  <mailto:[email-masked]> @[email-masked],

Can you please assign this to a DE agent?

Kind regards,

Brian

From: Rosette Modiri <[email-masked] <mailto:[email-masked]> > 
Sent: Sunday 6 October 2019 11:59
To: Brian Sexton <[email-masked] <mailto:[email-masked]> >
Cc: Felipe FleuryGil <[email-masked] <mailto:[email-masked]> >; Bailey Ho <[email-masked] <mailto:[email-masked]> >; Lori Chen <[email-masked] <mailto:[email-masked]> >; CFLeadsLimerick <[email-masked] <mailto:[email-masked]> >; Sankarshan Rajan <[email-masked] <mailto:[email-masked]> >; parvez <[email-masked] <mailto:[email-masked]> >; Karanjeet Singh <[email-masked] <mailto:[email-masked]> >
Subject: Re: TID 23059016 - Inter vs Juventus - 06/10/2019 - IT - Broker IT - Please help reassign German agent for email bounced issue

Hi Brian,

Can you please re-assign this case to a different DE agent if possible as actually Fatoumata doesn't have access to CSL.

Thank You.

Kind Regards,

Rosette

  _____  

From: "Karanjeet Singh" <[email-masked] <mailto:[email-masked]> >
To: "Brian Sexton" <[email-masked] <mailto:[email-masked]> >
Cc: "Felipe FleuryGil" <[email-masked] <mailto:[email-masked]> >, "bailey ho" <[email-masked] <mailto:[email-masked]> >, "Lori Chen" <[email-masked] <mailto:[email-masked]> >, "CFLeadsLimerick" <[email-masked] <mailto:[email-masked]> >, "Sankarshan Rajan" <[email-masked] <mailto:[email-masked]> >, "parvez" <[email-masked] <mailto:[email-masked]> >, "Rosette Modiri" <[email-masked] <mailto:[email-masked]> >
Sent: Sunday, 6 October, 2019 15:15:12
Subject: Re: TID 23059016 - Inter vs Juventus - 06/10/2019 - IT - Broker IT - Please help reassign German agent for email bounced issue

Hi All,

I have called the buyer but no one responded to the call and the case is in my followup's .

@Rosette can you please assign this case to another DE agent as the event is just 9 hours away and my shift is going to be over with in next 45 minutes .

Thank You for your consideration.

Kind Regards,

Karanjeet Singh 

  _____  

From: "brian sexton" <[email-masked] <mailto:[email-masked]> >
To: "Felipe FleuryGil" <[email-masked] <mailto:[email-masked]> >, "Bailey Ho" <[email-masked] <mailto:[email-masked]> >, "Lori Chen" <[email-masked] <mailto:[email-masked]> >, "CFLeadsLimerick" <[email-masked] <mailto:[email-masked]> >, "Karanjeet Singh" <[email-masked] <mailto:[email-masked]> >
Sent: Sunday, 6 October, 2019 14:41:32
Subject: RE: TID 23059016 - Inter vs Juventus - 06/10/2019 - IT - Broker IT - Please help reassign German agent for email bounced issue

Hi  <mailto:[email-masked]> @Karanjeet Singh,

Can you please help here?

Kind regards,

Brian

From: Felipe FleuryGil 
Sent: Sunday 6 October 2019 10:10
To: Bailey Ho <[email-masked] <mailto:[email-masked]> >; Lori Chen <[email-masked] <mailto:[email-masked]> >; CFLeadsLimerick <[email-masked] <mailto:[email-masked]> >; Brian Sexton <[email-masked] <mailto:[email-masked]> >
Subject: RE: TID 23059016 - Inter vs Juventus - 06/10/2019 - IT - Broker IT - Please help reassign German agent for email bounced issue

 <mailto:[email-masked]> @Brian Sexton

We don’t have DE coverage today. Can you please assign?

Thanks,

Felipe

From: Bailey Ho 
Sent: 06 October 2019 08:35
To: Lori Chen <[email-masked] <mailto:[email-masked]> >; CFLeadsLimerick <[email-masked] <mailto:[email-masked]> >
Subject: Re: TID 23059016 - Inter vs Juventus - 06/10/2019 - IT - Broker IT - Please help reassign German agent for email bounced issue

Hi  <mailto:[email-masked]> @CFLeadsLimerick, 

Could you please assign German speaking agent call the buyer here, thanks.

Best Regards,

Bailey Ho

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

  _____  

From: Lori Chen <[email-masked] <mailto:[email-masked]> >
Sent: 06 October 2019 15:13
To: Bailey Ho <[email-masked] <mailto:[email-masked]> >
Subject: TID 23059016 - Inter vs Juventus - 06/10/2019 - IT - Broker IT - Please help reassign German agent for email bounced issue 

Hi Bailey,

Called buyer trying to explain the email bounced issue, but buyer requested to speak with German agent.

Please help re-assign German agent to call buyer and explain that:

1.	If he cannot access the old email address, he cannot update into a new one. 
2.	But now that ticket delivered and no new order, in future he can create a new account with correct email

Thank you.

Kind regards,

Lori