Subject: RE: 23187664 - 05/10/2019 - 05/10/2019 - Birmingham Arena - Fan Seller - Buyer did not received the tickets because the order was never confirmed
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>, Fraud Desk <[email-masked]>
Cc: Jorge Mendoza <[email-masked]>
Date: Sun, 6 Oct 2019 10:44:02 +0000

Hi @Fraud Desk<mailto:[email-masked]>,

This order is Pending Risk Authorisation and the event is now over, could you please make sure this order does not go through?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Sunday 6 October 2019 11:41
To: India Inbox <[email-masked]>
Cc: Jorge Mendoza <[email-masked]>
Subject: TID: 23187664 - 05/10/2019 - 05/10/2019 - Birmingham Arena - Fan Seller - Buyer did not received the tickets because the order was never confirmed

Hi Team,

This particular buyer is still complaining that tickets were never received hence he's asking for refund however the transaction status is still in Pending Risk Authorization and event is over 16 hours ago.

Can you please advise if we escalate the case to payment team in order to determine the order status.

Kind Regards,
Rosette
________________________________
From: "Jorge Mendoza" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 6 October, 2019 14:43:26
Subject: 23187664 - 05/10/2019 - 05/10/2019 - Birmingham Arena - Fan Seller - Buyer did not received the tickets because the order was never confirmed

Hello Rose,

Query - Buyer - Email - I didn't get my tickets in time for the event

Investigation done - When: 14 hours ago. State : Pending Risk Authorization. Delivery Last Minute Sales - UK - BIRMINGHAM.
CCH: Order was not confirmed; buyer was advised to wait. Nevertheless, order is still pending.

What needs to be done - Could you please confirm if case can be escalated to payments?

Best Regards
Jorge