Subject: TID: 23187664 - 05/10/2019 - 05/10/2019 - Birmingham Arena - Fan Seller - Buyer did not received the tickets because the order was never confirmed
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Jorge Mendoza <[email-masked]>
Date: Sun, 6 Oct 2019 03:40:50 -0700 (MST)

Hi Team, 

This particular buyer is still complaining that tickets were never received hence he's asking for refund however the transaction status is still in Pending Risk Authorization and event is over 16 hours ago. 

Can you please advise if we escalate the case to payment team in order to determine the order status. 

Kind Regards, 
Rosette 

From: "Jorge Mendoza" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 6 October, 2019 14:43:26 
Subject: 23187664 - 05/10/2019 - 05/10/2019 - Birmingham Arena - Fan Seller - Buyer did not received the tickets because the order was never confirmed 

Hello Rose, 

Query - Buyer - Email - I didn't get my tickets in time for the event 

Investigation done - When: 14 hours ago. State : Pending Risk Authorization. Delivery Last Minute Sales - UK - BIRMINGHAM. 
CCH: Order was not confirmed; buyer was advised to wait. Nevertheless, order is still pending. 

What needs to be done - Could you please confirm if case can be escalated to payments? 

Best Regards 
Jorge