Subject: EID: 3980362- Broker HU - Lindsey Stirling - Millenni Festival 2019 - 05/10/2019, 21:00 - Barcelona, ES - Wrong time
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Cytlali Monroy <[email-masked]>
Date: Sun, 6 Oct 2019 02:43:27 -0700 (MST)

Hi Team, 

With reference to the above EID, the buyer has reported that the event time given on viagogo website and the one mentioned on their tickets was wrong, (21:00) as the event started at 20:15. The buyer reached the venue at 20:45 hence he had missed half an hour of the event and provided the proof of the official website with the correct event time. 

Could you please inform EDM about the issue and check if we can provide any compensation to this buyer. 

• Transaction/ Listing number : 22913887 / 477100822 
• Event ID: 3980362 
• Event Name: Lindsey Stirling - Millenni Festival 2019 
• Event Date: 05/10/2019 
• Geography: Barcelona, ES 
• Username: [email-masked] 
• What needs to be done: 
• Link as proof: https://www.salarazzmatazz.com/en/05-10-2019/lindsey-stirling-21e-festival-mil-lenni 
• Link to viagogo page: link is not available as the event has passed 

Kind Regards, 
Rosette 

From: "Cytlali Monroy" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 6 October, 2019 14:00:15 
Subject: 3980362- Power seller- Lindsey Stirling - Millenni Festival 2019- 05/10/2019, 21:00- Barcelona, ES - Wrong time 

Hi Rose 

On 22913887 buyer emailed to inform the hour of the event was incorrect. The hour on viagogo website is 21:00 (Local), after checking the e ticket found out that it has the same hour: 21:00. However when the buyer went to the venue they informed him that the event had already started at 20:15, so buyer could not watch the whole event. Moreover the buyer provided proof of the official venue showing that the starting time on the event was at 20:15. 

• Transaction/ Listing number : 22913887 / 477100822 

• Event ID: 3980362 

• Event Name: Lindsey Stirling - Millenni Festival 2019 

• Event Date: 05/10/2019 

• Geography: Barcelona, ES 

• Username: [email-masked] 

• What needs to be done: 

• Link as proof: https://www.salarazzmatazz.com/en/05-10-2019/lindsey-stirling-21e-festival-mil-lenni 

• Link to viagogo page: link is not available as the event has passed 

Could you please pass it on EDM 

Kind regards 
Cytlali