Subject: 23187664 - 05/10/2019 - 05/10/2019 - Birmingham Arena - Fan Seller - Buyer did not received the tickets because the order was never confirmed
From: Jorge Mendoza <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sun, 6 Oct 2019 02:13:26 -0700 (MST)

Hello Rose, 

Query - Buyer - Email - I didn't get my tickets in time for the event 

Investigation done - When: 14 hours ago. State : Pending Risk Authorization. Delivery Last Minute Sales - UK - BIRMINGHAM. 
CCH: Order was not confirmed; buyer was advised to wait. Nevertheless, order is still pending. 

What needs to be done - Could you please confirm if case can be escalated to payments? 

Best Regards 
Jorge