Subject: Re: 22863481- Hilltop Hoods - 05/10/2019 19:00 - La Belle Angele, Edinburgh, GB , Broker - buyer received empty envelope
From: Rosette Modiri <[email-masked]>
To: Shubham Saxena <[email-masked]>
Cc: Dao Mohammed <[email-masked]>, Brian Sexton <[email-masked]>
Date: Sat, 5 Oct 2019 04:40:28 -0700 (MST)

Hi Shubham, 

Please ask the Broker UK here to provide us with POP and also move the order to pending replacement. 

Thank you. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Dao Mohammed" <[email-masked]> 
Sent: Saturday, 5 October, 2019 16:54:52 
Subject: RE: 22863481- Hilltop Hoods - 05/10/2019 19:00 - La Belle Angele, Edinburgh, GB , Broker - buyer received empty envelop 

Hi Rosette, 

Could an EN agent ask the Broker for proof of purchase and also move the order to pending replacement? 

SS is not working today. 

Kind regards, 

Brian 

From: Rosette Modiri <[email-masked]> 
Sent: Saturday 5 October 2019 12:15 
To: India Inbox <[email-masked]> 
Cc: Dao Mohammed <[email-masked]> 
Subject: TID: 22863481- Hilltop Hoods - 05/10/2019 19:00 - La Belle Angele, Edinburgh, GB , Broker - buyer received empty envelop 

Hi Team, 

The buyer of this order has received an empty envelope and has provided the proof. The agent has confirmed with buyer over the phone that the envelope came in good condition but without tickets inside. 

Could you please inform seller support to request for proof of purchase from the Broker UK. 

Event is in 7 hours away. 

Kind Regards, 

Rosette 

From: "Dao Mohammed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 5 October, 2019 15:56:37 
Subject: 22863481-Hilltop Hoods-05/10/2019 19:00 (Local)-8 hours away-La Belle Angele, Edinburgh, GB , Broker - issue ( buyer received empty envelop ) 

HI Rosette 

buyer called stating he received and empty envelop 

asked him to send us a proof 

buyer emailed with proof 

it seen that the buyer did not received any tickets 

seller is a broker UK 

could you please check 

My Regards 

DAO