Subject: RE: 22863481- Hilltop Hoods - 05/10/2019 19:00 - La Belle Angele, Edinburgh, GB , Broker - buyer received empty envelop
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Dao Mohammed <[email-masked]>
Date: Sat, 5 Oct 2019 11:24:52 +0000

Hi Rosette,

Could an EN agent ask the Broker for proof of purchase and also move the order to pending replacement?

SS is not working today.

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Saturday 5 October 2019 12:15
To: India Inbox <[email-masked]>
Cc: Dao Mohammed <[email-masked]>
Subject: TID: 22863481- Hilltop Hoods - 05/10/2019 19:00 - La Belle Angele, Edinburgh, GB , Broker - buyer received empty envelop

Hi Team,

The buyer of this order has received an empty envelope and has provided the proof. The agent has confirmed with buyer over the phone that the envelope came in good condition but without tickets inside.

Could you please inform seller support to request for proof of purchase from the Broker UK.

Event is in 7 hours away.

Kind Regards,
Rosette
________________________________
From: "Dao Mohammed" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 5 October, 2019 15:56:37
Subject: 22863481-Hilltop Hoods-05/10/2019 19:00 (Local)-8 hours away-La Belle Angele, Edinburgh, GB , Broker - issue ( buyer received empty envelop )

HI Rosette

buyer called stating he received and empty envelop
asked him to send us a proof
buyer emailed with proof
it seen that the buyer did not received any tickets
seller is a broker UK

could you please check

My Regards
DAO