Subject: Reassigning cases
From: Kritika Mirchandani <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Valeria Julia <[email-masked]>, Rajat Bhardwaj <[email-masked]>
Date: Sat, 5 Oct 2019 03:31:37 -0700 (MST)

Hi Rose, 

We need all of these cases to be re-assigned as call is required for all of them. Please find the list below: 

* 22200819 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - TN not working 
Third contact with same query despite being advised we are working on it 
Buyer is from Mexico. 

* 22321148 - Madonna - 06/10/2019 - Brooklyn, US - Fan Seller US - TMMT 
Second contact from buyer claiming didn't get the TicketMaster email transfer confirmation. He says he arrived US now and is asking for call. 

* 23153403 - Paulo Londra - 02/11/2019 - Buenos Aires, AR - Broker AR - Return TN 
Buyer got wrong tickets and shipped them back to us using Correo Argentino but the TN is not working. Bill has been provided. 
We need to call buyer to inform the TN is not valid. 
Buyer is from Argentina. 

* 22199025 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - Asking for a Call 
He has requested multiple times to talk to us. 
Buyer is from Mexico. 

* 21777444 - Scorpions & Whitesnake - 07/10/2019 - Santiago, CL - Seller - issue 
Buyer provided alternative address ([email-masked]) 
Agent advised buyer we would send a link to reset password and then she will be able to log into her account to download tickets. Tickets are not downloaded yet. 
Buyer is from Argentina. 

* 23067475 - Iron Maiden - 12/10/2019 - Buenos Aires, AR - Broker AR - Assurance 
Second contact with the same query. 
Buyer is from Argentina. 

* 21833473 - Chayanne - 12/10/2019 - Zapopan, MX - Broker MX - Delivery 
Buyer came with the same query for the second time about TN not working (but it works) 
Buyer is from Mexico. 

* 23134864 - Roger Federer vs Alexander Zverev, Exhibition Match - 23/11/2019 - Ciudad de México, MX - Broker MX - Currency 
Order was processed in USD but the buyer's bank processed it in MXN. 
Buyer is from Mexico. 

* 22198411 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - asking for tix 
Second contact with the same query. 
Buyer is from Mexico. 

* 22281771 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - asking for tix/assurance 
It is the third contact from buyer , we have to call as per process. 
Buyer is from Mexico. 

* 22066718 - Slayer & Anthrax & Pentagram, Santiago Gets Louder 2019 - 06/10/2019 - Santiago de Chile, CL - Fan Seller - Cancel Sale 
Seller came twice with same query about cancelling sale. Order is redirected now. 
Seller is from Chile. 

* 22963481 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - Asking for tix 
Third contact from buyer, he is from Guatemala. 

* 22896550 - FC Barcelona vs Real Madrid - 26/10/2019 - Barcelona, ES - Broker ES - assurance and delivery address 
Many attempts and wants assurance. 
Buyer is from United States and speaks Spanish 

* 22683611 - Los Angeles Azules & Maria Leon - 04/10/2019 - Culiacán Rosales, MX - Broker MX - 
Face Value, Third contact 
Buyer is from Mexico. 

* 23047975 - El Tri - 23/11/2019 - Toluca, MX - Broker MX - arrival date as wont be home 
Third contact same query. 
Buyer is from Mexico. 

* 22830524 - Roger Federer vs TBD, Exhibition Match - 23/11/2019 - Ciudad de México, MX - Broker MX - Asking for tix, 
Third contact 

* 23172524 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - Email Bounced 
Buyer is from Mexico. 

* 23132987 - Mexican F1 GP 2019, 3 Day - 25/10/2019 - Mexico DF, MX - Fan Seller - Alternative offer due to pending sub. 
Buyer thinks will be charged again from us and is asking for a call back. Now order has been refunded. 
Buyer is from Mexico. 

* 23184404 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Fan Seller - Incorrect Email Entry 
Buyer is from Mexico. 

* 22902035 - Los Temerarios - 26/10/2019 - Anaheim, US - TicketNetwork Seller - Bounced 
Buyer is from United States. 

* 23145646 - King Crimson - 08/10/2019 - Buenos Aires, AR - Broker AR - Email bounced 
Buyer is from Argentina 

Can you please ask Pablo and Neeti to takeover these cases and action them as soon as possible? 

Thank you for cooperation 

Kind Regards 
Kritika Mirchandani 

From: "Valeria Julia" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Saturday, 5 October, 2019 14:42:49 
Subject: Reassign cases 

Respected Ma'am, 

* 22200819 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - TN not working 
3rd contact with same query despite being advised we are working on it 
B is from Mexico. 
Time to call: 19.30pm of India. 

* 22321148 - Madonna - 06/10/2019 - Brooklyn, US - Fan Seller US - TMMT 
2nd contact from buyer claiming didnt get the TicketMaster email transfer confirmation. Says arrived US now and nº is +929-5088039 and is asking for call. 
Time to call: night of India. 

* 23153403 - Paulo Londra - 02/11/2019 - Buenos Aires, AR - Broker AR - Return TN 
Buyer got wrong tix and shipped them back to us using Correo Argentino but the TN is not working. Bill has been provided. 
We need to call B to inform the TN is not valid. 
Buyer is from Argentina. 
Time to call 17.30pm of India. 

* 22199025 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - Asking for a Call 
Has requested multiple times to talk to us. 
B is from Mexico. 
Time to call: 19.30pm of India. 

* 21777444 - Scorpions & Whitesnake - 07/10/2019 - Santiago, CL - Seller - issue 
Buyer provided alternative address [email-masked] 
Agent advised buyer we would send a link to reset password and then she will be able to log into her account to download tickets. Tix are not downloaded yet. 
Buyer is from Argentina. 
Time to call 17.30pm of India. 

* 23067475 - Iron Maiden - 12/10/2019 - Buenos Aires, AR - Broker AR - Assurance 
2nd contact with the same query. 
Buyer is from Argentina. 
Time to call 17.30pm of India. 

* 21833473 - Chayanne - 12/10/2019 - Zapopan, MX - Broker MX - Delivery 
Buyer came with the same query for the 2nd time about TN not working (but it works) 
B is from Mexico. 
Time to call: 19.30pm of India. 

* 23134864 - Roger Federer vs Alexander Zverev, Exhibition Match - 23/11/2019 - Ciudad de México, MX - Broker MX - Currency 
Order was processed in USD but the buyer's bank processed it in MXN, a normal thing in Mexico. 
We need to inform buyer that she can see 189 in the order but that is USD, which converted is around 3500, what she can see in her bank. 
B is from Mexico. 
Time to call: 19.30pm of India. 

* 22198411 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - asking for tix 
2nd contact with the same query. 
B is from Mexico. 
Time to call: 19.30pm of India. 

* 22281771 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - asking for tix/assurance 
it is 3rd contact of B, we have to call as per process. 
B is from Mexico. 
Time to call: 19.30pm of India. 

* 22066718 - Slayer & Anthrax & Pentagram, Santiago Gets Louder 2019 - 06/10/2019 - Santiago de Chile, CL - Fan Seller - Cancel Sale 
Seller came twice with same query about cancelling sale. Order is redirected now. 
Buyer is from Chile. 
Time to call 17.30pm of India. 

* 22963481 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - Asking for tix 
3rd contact of B. B is from Guatemala. 
Time to call: 20.30pm of India. 

* 22896550 - FC Barcelona vs Real Madrid - 26/10/2019 - Barcelona, ES - Broker ES - assurance and delivery address 
Many attempts and wants assurance. 
B is from United States and speaks Spanish (but maybe EN also as lives in the US) 
Time to call: night of India. 

* 22683611 - Los Angeles Azules & Maria Leon - 04/10/2019 - Culiacán Rosales, MX - Broker MX - Face Value, 3rd contact 
B is from Mexico. 
Time to call: 19.30pm of India. 

* 23047975 - El Tri - 23/11/2019 - Toluca, MX - Broker MX - arrival date as wont be home 
3rd contact same query. 
B is from Mexico. 
Time to call: 19.30pm of India. 

* 22830524 - Roger Federer vs TBD, Exhibition Match - 23/11/2019 - Ciudad de México, MX - Broker MX - Asking for tix, 3rd contact 
Time to call: 19.30pm of India. 

* 23172524 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Broker MX - Email Bounced 
B is from Mexico. 
Time to call: 19.30pm of India. 

* 23132987 - Mexican F1 GP 2019, 3 Day - 25/10/2019 - Mexico DF, MX - Fan Seller - Alternative offer due to pending sub. 
Buyer thinks will be charged again from us and is asking for a call back. Now order has been refunded. 
B is from Mexico. 
Time to call: 19.30pm of India. 

* 23184404 - Guns N' Roses - 18/10/2019 - Guadalajara, MX - Fan Seller - Incorrect Email Entry 
B is from Mexico. 
Time to call: 19.30pm of India. 

* 22902035 - Los Temerarios - 26/10/2019 - Anaheim, US - TicketNetwork Seller - Bounced 
B is from United States. 
Time to call: night of India. 

* 23145646 - King Crimson - 08/10/2019 - Buenos Aires, AR - Broker AR - Email bounced 
B is from Argentina, cant call on weekend due to my shift timings, and event is close 
Time to call: 17.30pm of India. 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.