Subject: Re: 23165384 - Circus-Theater Roncalli - 06/10/2019 - Waterlooplatz, Hannover, DE - Fan Seller - Alternative tickets
From: Rosette Modiri <[email-masked]>
To: Fatoumata Altmueller <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Date: Fri, 4 Oct 2019 07:19:18 -0700 (MST)

Hi Fatou, 

Can you please call this particular buyer and check if they will accept the alternative tickets. 

Rosette, 

From: "Maksim Semenov" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 4 October, 2019 19:12:35 
Subject: 23165384 - Circus-Theater Roncalli - 06/10/2019 - Waterlooplatz, Hannover, DE - Fan Seller - Alternative tickets 

Hi Rosette! 

With reference to above TID please assign case to German or English agent to take actions. 

Seller informed us that he cannot provide tickets that buyer purchased on date 06/10/2019 14:00 but he can provide alt tix to the date 05/10/2019 20:00 

I already messaged B twice and tried to call her but there is no any response. 

Seller has only 2 hours to confirm his sale. Seller informed that he will wait this time without any actions before we will not message him about updates. 
Seller cannot speak English language but we can message him in English. He has this alt tickets and can send them after we will inform him about this. 

Regards 
Maks!