Subject: RE: 21545815 - Shawn Mendes - 05/10/2019 - Axiata Arena, Kuala Lumpur, MY - Fan Seller - Issue with downloading tickets
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Date: Fri, 4 Oct 2019 13:47:56 +0000

Hi All,

Unfortunately we cannot send the tickets to a different email ID due to GDPR. I can try the email change once again and see if this works ?

Thanks,
Meghan

From: Rosette Modiri <[email-masked]>
Sent: 04 October 2019 14:31
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Subject: TID: 21545815 - Shawn Mendes - 05/10/2019 - Axiata Arena, Kuala Lumpur, MY - Fan Seller - Issue with downloading tickets
Importance: High

Hi Team,

With reference to the above TID, emails are bouncing and the email address change was already done from EEC sheet however buyer is still unable to do the change. The agent has tried all the troubleshooting over the phone but without success and buyer is insisting to receive tickets to the new email ID as the event is in few hours.

Could you please send tickets to buyer via CM to [email-masked]<mailto:[email-masked]> if possible.

Event is in 22 hours away.

Kind Regards,
Rosette
________________________________
From: "Maksim Semenov" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 4 October, 2019 18:29:20
Subject: 21545815 - Shawn Mendes - 05/10/2019 - Axiata Arena, Kuala Lumpur, MY - Fan Seller - Issue with downloading tickets

Hi Rosette!

Our email cannot reach this buyer and link was provided to the buyer to change emails but unsuccessful.
When I called this buyer and guide her how to download tickets because she has access to her account she was not able find tickets to download them and asked me somehow help her to receive tickets that she purchased. She also informed me that she doesn't want to change email address because it is little bit difficult for her and want just receive her tickets.

Event is 23 hours away.

Can we please provide tickets to this buyer via customer mail on correct email address: [email-masked]<mailto:[email-masked]>

It will be also great if case will be assigned to English speaking agent just to confirm if issue was resolved and buyer received tickets because she multiple times tried contact us but everytime she couldn't reach English speaking agent.

Regards
Maks!