Subject: Re: Audit dispute
From: Sankarshan Rajan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 4 Oct 2019 04:21:12 -0700 (MST)

Hi Rose, 

Agent used working blurb instead of using thankyou for the proof we will investigate this further. Agent also did not stop payment as that could have been done. On wrong tickets until the language on the tickets are different agent should investigate the tickets with a FS while on the case 

Kind Regards, 
Sankarshan Rajan 

From: "Rosette Modiri" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Friday, October 4, 2019 4:48:33 PM 
Subject: Audit dispute 

Hi Sankarshan, 

PFB the Red flag template : 

TID: 23072717 

Agent name: Maksim (RU) 

Reason for review : as per the audit, Guarantee Claim Wrong Ticket received process not followed. Agent was unable to determine if tickets were correct or not and at the same time he flagged the case to TL and after few hours he got a TL response that tickets were wrong ion which he followed the normal wrong ticket process. 

Can you please forward this case to the quality team for further evaluation ? 

Thanks for your understanding. 

Regards, 
Rosette