Subject: Re: Audits dispute
From: Rosette Modiri <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Date: Fri, 4 Oct 2019 04:16:31 -0700 (MST)

Hi Sankarshan, 

Please disregard the below mail. 

Regards, 
Rosette 

From: "Rosette Modiri" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Friday, 4 October, 2019 16:45:07 
Subject: Audits dispute 

Hi Sankarshan, 

PFB the Red flag template : 

TID: 23072717 

Agent name: Maksim (RU) 

Reason for review : as per the audit, Guarantee Claim Wrong Ticket received process not followed. Agent was unable to determine if tickets were correct or not and at the same time he flagged the case to TL and after few hours he got a TL response that tickets were wrong ion which he followed the normal wrong ticket process. 

TID: 23072717 

Agent name: Shubham (EN) 

Reason for review : as per the audit, Agent used poor grammar and/or spelling. Agent sent after call blurb and mixed different blurbs selected on CSL, he didn't do any free typed. 

Can you please forward this case to the quality team for further evaluation ? 

Thanks for your understanding. 

Regards, 
Rosette