Subject: Audit dispute
From: Rosette Modiri <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Thu, 3 Oct 2019 07:57:42 -0700 (MST)

Hi Sankarshan, 

TID: 23046245 

Agent name: Valentina 

Reason for review : as per the audit, after every call agent should sent an email to the customer to summarise what has been discussed in the call. Agent sent "after call blurb " + "no further contact blurb " and a bit amended. 

Can you please forward this case to the quality team for further evaluation ? 

Thanks for your understanding. 

Regards, 
Rosette