Subject: 22993111 - Galatasaray vs Fenerbahce - 28/09/2019 20:00 - Turk Telekom Arena, Istanbul, TR - Broker TR - need updates
From: Valentina Bonente <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 3 Oct 2019 01:26:06 -0700 (MST)

Hi Rose, 

Buyer called me in asking information about his case as he actually never received a valid tickets for the match. 
Buyer sent correct details few days ago, Team. Full Name, Passport details. On the transaction, the e ticket is in correct. It seems a message that it is not possible to transfer, bue broker did not inform us. Probably Power Seller had issue to personalize the ticket. 

Agent escalated to SS but still we do not have a reply. 

We had different cases like this, many buyers were RAG. 

Can you please forward this case and check what we can do. 

Thanks 
Valentina