Subject: Minutes of meeting 01/10/2019
From: Rajat Bhardwaj <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Team Lead <[email-masked]>
Date: Tue, 1 Oct 2019 05:35:54 -0700 (MST)

Hello Sir, 

Process Meeting: Date and Time 01/10/2019, 17:30 (IST). 

Minutes of Meeting: 

Attendees from Limerick: Stephen 
Attendees from India: Rajat , Kritika , Parvez, Sankarshan and Mike. 

Agenda items: 

PRODUCTIVITY: Stephan started meeting with productivity report and appreciated Sadaf,Valentina,Josue Valeria and Fatoumata for doing high number of cases. 

STRUCTURED TRAINING TEAM: Stephen wants the training team to be more structured and provide the name of the new joinees by Thursday every week so that their credentials could be made on a prior basis. He also asked if the new trainees have started taking calls. 

MENTOR FOR NEW JOINERS : Stephen asked to assign senior most and reliable agent to assist the new joiners to attend calls and in doing cases. 

Quality Report : Stephen mentioned quality is improving across the floor and asked to keep the trend. He also wants us to contest if quality team has marked down agents incorrectly. 
We informed him that most of the red flags are due to call banner and subject line. All the TL's will consolidate the TID's and send for contesting. 

Kind Regards, 
Rajat