Subject: Minutes of meeting- 23/09/2019
From: Rajat Bhardwaj <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>, Team Lead <[email-masked]>
Date: Mon, 23 Sep 2019 07:44:53 -0700 (MST)

Hello Sir, 

Process Meeting: Date and Time 23/09/2019, 17:30 (IST). 

Minutes of Meeting: 

Attendees from Limerick: Stephen 
Attendees from India: Rajat , Kritika , Parvez, Sankarshan 

Agenda items: 

PRODUCTIVITY: Stephan started meeting with productivity report from 20/09/2019-23/09/2019. He discussed about some of the agents who did highest number of emails. He mentioned Sadaf's name who did 90 plus cases for Japanese language. 

Quality Report : Stephen discussed about the improvement in quality for most of the agents. He also mentioned that we need to give feedback to agents regarding quality on a daily basis. Kritika mentioned that a conference call is also required with Yana for discussing about the subject lines. As per the discussion with Stephen, we are also planning to start workshops where Kritika will train people in batches to improve the quality. 

Kind Regards, 
Rajat