Subject: Quality Report - Audits conducted on 12,13 September 2019
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Stephen Blake <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Sun, 15 Sep 2019 10:50:43 +0000

Hi all,

Please see attached quality reports for audits conducted on 12,13 September 2019.

12/09/2019: %contacts with errors = 28.04%
13/09/2019: %contacts with errors = 25.08%

In addition to these reports please note that for contacts from the past week (Sep 8-14) our %contacts with error is 26.21%. That is a good improvement. Our %contacts with error before that (Aug 1-Sep 7) was 33.10%.
That is an improvement of 6.89%. Please continue in this direction initially focusing on completely depleting errors regarding selecting the enquiry source and the call banner.

Kind regards,
Brian Sexton
Team Leader India
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