Subject: Email Bounce
From: Sankarshan Rajan <[email-masked]>
To: Team Lead <[email-masked]>
Cc: brian sexton <[email-masked]>
Date: Fri, 6 Sep 2019 09:11:31 -0700 (MST)

Hi All, 

Starting now please inform all agents that if they get an Email bounce cases where customer has been contacted before 4 times to resolve the issue and was unresponsive then they need to inform the available Team lead to check if further contact needs to be made or not. 

Please ask the agents to follow the below points for Email bounce cases: 
1: Check full case history to determine if the customer has been contacted before. 
2: If 4 contacts have been made they need to consult a Team Lead to check if another contact needs to be made. 
3: As Team Leads ask the agents to try and call the buyer at least once. 
4: Most Importantly make sure all agents send a follow up email after calling the customer even if it is an Email bounce case. 

Please ensure the following points are being followed for Email bounce cases until advised further. 

Kind Regards, 
Sankarshan Rajan