Subject: Red Flag
From: Sankarshan Rajan <[email-masked]>
To: Team Lead <[email-masked]>
Date: Thu, 5 Sep 2019 08:24:15 -0700 (MST)

Hi All, 

Starting tomorrow I need all Team Leads to conduct quick coaching session with the agents to guide them through with the amount of Red flags they are getting and what are the important areas on which they need to work on. Please make sure you are sitting with them in a group and educating them the pointers as we discussed with Brian over the meeting and give them ideas to improve their mistakes. 

Kind Regards, 
Sankarshan Rajan