Subject: Re: 22153001 - US Open Tennis Championship 2019, Session 11, Arthur Ashe Stadium - E3114382 - 31/08/2019 - Flushing, US - Fan Seller - Investigation Needed
From: Kritika Mirchandani <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Thu, 5 Sep 2019 04:00:14 -0700 (MST)

Hi Rose, 

Can you please assign this case to any ES agent? 
We need to call buyer to check if he wishes to re-activate his account as he has deleted his account and has issues with the tickets. 

Thank you. 

Kind Regards 
Kritika Mirchandani 

From: "Valeria Julia" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Thursday, 5 September, 2019 11:33:58 
Subject: 22153001 - US Open Tennis Championship 2019, Session 11, Arthur Ashe Stadium - E3114382 - 31/08/2019 - Flushing, US - Fan Seller - Investigation Needed 

Respected Ma'am, 

The buyer of this case came to us thru email multiple times saying she never got the transfer of the tix. 
Buyer provided proof of transfer being cancelled by seller, but seller provided proof of transfer complete, which is contradictory. Buyer also provided screenshots of TicketMaster account in which the email is the same as in Viagogo, it has not changed and it is the same as the one we provided to seller. Buyer also provided proof of conversation with TicketMaster customer care in which we can read it says that the transfer is cancelled. 

Can this be investigated by higher end? Event is over now, and buyer deleted her email in frustration. 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.