Subject: Re: 4001306 - J Balvin - 05/09/2019 -18:00 - Abu dhabi AE - fan seller
From: Danielle Whyte <[email-masked]>
To: Dhouha Kingston <[email-masked]>, India Inbox <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Neeti Sharma <[email-masked]>, Rosette Modiri <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 5 Sep 2019 09:47:47 +0000

Hi all,

Cancellation comms were sent out for this event about an hour and a half ago and the buyers should be refunded soon as it's been passed to payments.

Kind regards,

Danielle

________________________________
From: Dhouha Kingston <[email-masked]>
Sent: Thursday, September 5, 2019 10:42:44 AM
To: India Inbox <[email-masked]>; On-call Data Management <[email-masked]>; Danielle Whyte <[email-masked]>
Cc: Neeti Sharma <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: RE: 4001306 - J Balvin - 05/09/2019 -18:00 - Abu dhabi AE - fan seller

HI Breda,

We have the event as already cancelled .

@Danielle Whyte<mailto:[email-masked]> can you kindly advise if the communication was sent to buyers , event was scheduled for today .

Thanks

Dhouha

From: India Inbox
Sent: Wednesday 4 September 2019 13:58
To: On-call Data Management <[email-masked]>
Cc: Neeti Sharma <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: Re: 4001306 - J Balvin - 05/09/2019 -18:00 - Abu dhabi AE - fan seller

@On-call Data Management<mailto:[email-masked]>

Hi Team

  *   Event seems cancelled
  *   Here is a few links to provide some proof
  *   https://www.thecapitallist.ae/whats-happening/2019/9/5/j-balvin-yas-arena-cancelled/
  *   https://gulfnews.com/entertainment/music/j-balvin-cancels-abu-dhabi-show-due-to-illness-1.66185854
  *   https://www.khaleejtimes.com/breaking-j-balvin-cancels-september-5-abu-dhabi-showdown-week-show

Kind regards,

Breda

________________________________

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 4, 2019 12:48:19 PM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Neeti Sharma <[email-masked]<mailto:[email-masked]>>
Subject: EID: 4001306 - J Balvin - 05/09/2019 -18:00 - Abu dhabi AE - fan seller

Hi Team,

With reference to EID: 4001306, the buyer has reported that this particular event is cancelled however there is no such information on our website. The agent investigated online and has confirmed the same information.

Could you please request EDM team to investigate on this information and mark the event as cancelled on our website.

Transaction no:  22970466 / 480440665

User Name: Luis Samboni

Event ID : 4001306

Event Name: J Balvin

Event Date: 05/09/2019

Geography : AE

Kind Regards,

Rosette

________________________________

From: "Neeti Sharma" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 4 September, 2019 17:40:57
Subject: Re: 4001306--J Balvin--05/09/2019 --18:00---Abu dhabi AE/ fan seller

Hi Rose,

Transaction no:  22970466 / 480440665

User Name: Luis Samboni

Event ID : 4001306

Event Name: J Balvin

Event Date: 05/09/2019

Geography : AE

This event has been cancelled ..buyer is asking for refund ..

Can you please check with EDM if this event has been cancelled and buyer will receive refund ?

Link to the event website : https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/J-Balvin-Tickets/E-4001306<https://protect-eu.mimecast.com/s/WPq0C717Efm6p0Gi8nT_9?domain=viagogo.com>

Link to the website confirming cancellation :https://www.thenational.ae/arts-culture/music/abu-dhabi-showdown-week-j-balvin-s-concert-cancelled-due-to-illness-1.905903<https://protect-eu.mimecast.com/s/j3KrC817GfjMvANF1tEKD?domain=thenational.ae>

Thank you for help in advance

Sincerely

Neeti

________________________________

From: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
To: "Neeti Sharma" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 4 September, 2019 17:25:27
Subject: Re: 4001306--J Balvin--05/09/2019 --18:00---Abu dhabi AE/ fan seller

Hi Neeti,

Please put these details in your email.

Transaction/ Listing number : 20655692 / 352450781

Username: Alex Lange

Event ID: 3039215

Event Name: Marteria & Casper

Event Date : 31/08/2019 19:30

Geography: DE

What needs to be done: Can you please check with EDM if this event has been cancelled and if buyer will receive refund

Link as proof:

Link to viagogo page:

Regards,

Rosette

________________________________

From: "Neeti Sharma" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 4 September, 2019 17:05:49
Subject: 4001306--J Balvin--05/09/2019 --18:00---Abu dhabi AE/ fan seller

Hi Rose,

This event has been cancelled ..buyer is asking for refund ..

Link to the event website : https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/J-Balvin-Tickets/E-4001306<https://protect-eu.mimecast.com/s/WPq0C717Efm6p0Gi8nT_9?domain=viagogo.com>

Link to the website confirming cancellation : https://www.thecapitallist.ae/whats-happening/2019/9/5/j-balvin-yas-arena-cancelled/<https://protect-eu.mimecast.com/s/nT4sC917JfmK364i3D81d?domain=thecapitallist.ae>

Thank you for help in advance

Sincerely

Neeti