Subject: Critical - Wrong Tickets - Offering A Partial Refund Cash/Voucher Compensation
From: "OLS" <[email-masked]>
To: [email-masked]
Date: Thu, 05 Sep 2019 09:39:53 +0000

Hi Rosette,

An important COMMS has been released regarding Wrong Tickets - Offering A Partial Refund Cash/Voucher Compensation.

In the COMMS we have provided you with the correct blurbs to use when a buyer claims wrong tickets received and you are offering the buyer to keep the tickets with a partial refund cash or voucher compensation.

In addition to the above we have also provided the correct blurbs to use when the buyer has accepted to keep the wrong tickets with a partial refund cash or voucher compensation.

Please click here https://ols.talentlms.com/learner/courseinfo/id:431 to log into your account and review and familiarize yourself with the update implemented.

At the bottom of the page, please ensure to confirm that you have read and understood the content by selecting "I confirm I have read and understood the above".

Your OLS-Team.