Subject: FW: [OLS_COMMS] - Critical - Wrong Tickets – Offering A Partial Refund Cash/Voucher Compensation
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Cc: CS Training <[email-masked]>
Date: Thu, 5 Sep 2019 09:25:46 +0000

FYI

From: CS Training
Sent: Thursday 5 September 2019 10:17
To: CSLeads <[email-masked]>; Meghan Flanagan <[email-masked]>; Stephen Blake <[email-masked]>; Richard Fu <[email-masked]>; Shauna Hedderman <[email-masked]>
Cc: Ricardo Fernandes <[email-masked]>; Jana Garbe <[email-masked]>
Subject: [OLS_COMMS] - Critical - Wrong Tickets – Offering A Partial Refund Cash/Voucher Compensation
Importance: High

Hi all,

An important COMMS has been released regarding Wrong Tickets - Offering A Partial Refund Cash/Voucher Compensation.

This COMMS is titled as “Critical – Wrong Tickets – Offering A Partial Refund Cash/Voucher Compensation”

In the COMMS we have provided the correct blurbs to use when a buyer claims wrong tickets received and you are offering the buyer to keep the tickets with a partial refund cash or voucher compensation.

In addition to the above we have also provided the correct blurbs to use when the buyer has accepted to keep the wrong tickets with a partial refund cash or voucher compensation.

Please kindly advise your agents to carefully read through the COMMS and mark as complete at their earliest convenience.

Kind regards,
Cian