Subject: FW: [Wiki Reminder] - Ticketmaster Mobile Transfer - Troubleshooting
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Cc: CS Training <[email-masked]>
Date: Thu, 5 Sep 2019 08:20:17 +0000

FYI

From: CS Training
Sent: Thursday 5 September 2019 09:16
To: CSLeads <[email-masked]>; Richard Fu <[email-masked]>; Shauna Hedderman <[email-masked]>; Meghan Flanagan <[email-masked]>; Stephen Blake <[email-masked]>
Cc: Cian Madigan <[email-masked]>; Ricardo Fernandes <[email-masked]>; Jessie Chen <[email-masked]>
Subject: [Wiki Reminder] - Ticketmaster Mobile Transfer - Troubleshooting
Importance: High

Hi all,

The new hire training on alternative delivery plans is currently very extensive. Instead of covering all the different troubleshooting steps for Ticketmaster Mobile Transfers, in December 2018 we created a page on how to troubleshoot orders for this particular delivery plan.

Please remind your agents of the existence of the page to help them correctly handle cases relating to Ticketmaster Mobile Transfer.

Limerick, San Antonio, Taiwan: https://ols.talentlms.com/unit/view/id:3249
India, ZA, RO, Philippines: https://ols.talentlms.com/unit/view/id:3544

Kind regards,

Jana