Subject: 22501000 - Germany vs Netherlands - Euro 2020 Qualifying - 06/09/2019 20:45 - Volksparkstadion, Hamburg, DE - Broker DE - wrong tickets
From: Lena Wegner <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 2 Sep 2019 06:40:18 -0700 (MST)

Hi Rosette, 

buyer under TID 22501000 emailed us to have received the wrong tickets and sent us proof. He purchased Lower Tier and received Block 6C which is upper tier. On the transaction tab the Section lower tier is marked blue and on the venue map the upper tier is marked blue. Could you check if this is an EDM Error so we can escalate this under the correct subject? 

I have my off the next 2 days and the event is only 4 days away, if required please reassign this case. 

Thank you. 

Kind regards 
Lena