Subject: RE: 3039215 - Marteria & Casper - 31/08/2019 19:30 - Seaside Beach Baldeney, Essen, DE -
From: Nikolas Su <[email-masked]>
To: Brian Sexton <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 2 Sep 2019 02:55:13 +0000

Hi Brian,

Can the proof of cancellation (e.g. full refund) be provided?

Cheers,
Nikolas Su
EDM APAC Teamlead
Manager: Felix Descamps
Skype: [email-masked]<mailto:[email-masked]>

From: Brian Sexton
Sent: 01 September 2019 12:41
To: On-call Data Management <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; [email-masked]
Subject: FW: 3039215 - Marteria & Casper - 31/08/2019 19:30 - Seaside Beach Baldeney, Essen, DE -

Hi,

Could someone please confirm if this event has been cancelled?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Sunday 1 September 2019 12:36
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Lena Wegner <[email-masked]<mailto:[email-masked]>>
Subject: EID: 3039215 - Marteria & Casper - 31/08/2019 19:30 - Seaside Beach Baldeney, Essen, DE -

Hi Team,

With reference to above EID, the buyer has reported that this particular event was cancelled just at the beginning of the concert due to weather conditions hence he's asking for a full refund.

Could you please contact EDM team to investigate on this information and update the correct information on our website.

Transaction/ Listing number : 20655692 / 352450781
Username: Alex Lange
Event ID: 3039215
Event Name: Marteria & Casper
Event Date : 31/08/2019 19:30
Geography: DE
What needs to be done: Can you please check with EDM if this event has been cancelled and if buyer will receive refund

Link as proof: https://www.derwesten.de/staedte/essen/essen-marteria-und-casper-konzert-wegen-unwetter-abgebrochen-leinwand-regen-id226948881.html<https://protect-eu.mimecast.com/s/8Z3QCZYDAsMRAm8CzDuxu?domain=derwesten.de>

Link to viagogo page: https://www.viagogo.de/Konzert-Tickets/Rap-und-Hip-Hop/Marteria+Casper-Karten<https://protect-eu.mimecast.com/s/RyMVC1Wz0tpmxjBIG7GuV?domain=viagogo.de>

Kind Regards,
Rosette
________________________________
From: "Lena Wegner" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 1 September, 2019 16:15:28
Subject: 3039215 - Marteria & Casper - 31/08/2019 19:30 - Seaside Beach Baldeney, Essen, DE -

Hi Rosette,

buyer of TID 20655692 informed us that the event has been cancelled due to weather conditions and is asking for refund.

Transaction/ Listing number : 20655692 / 352450781
Username: Alex Lange
Event ID: 3039215
Event Name: Marteria & Casper
Event Date : 31/08/2019 19:30
Geography: DE
What needs to be done: Can you please check with EDM if this event has been cancelled and if buyer will receive refund

Link as proof: https://www.derwesten.de/staedte/essen/essen-marteria-und-casper-konzert-wegen-unwetter-abgebrochen-leinwand-regen-id226948881.html<https://protect-eu.mimecast.com/s/8Z3QCZYDAsMRAm8CzDuxu?domain=derwesten.de>

Link to viagogo page: https://www.viagogo.de/Konzert-Tickets/Rap-und-Hip-Hop/Marteria+Casper-Karten<https://protect-eu.mimecast.com/s/RyMVC1Wz0tpmxjBIG7GuV?domain=viagogo.de>

Thank you.

Kind reagrds
Lena