Subject: Re: 22286439, A$AP Rocky, 17/07/2019 21:00, Carroponte Spazio MIL, Sesto San Giovanni, IT, Fan Seller IT, FV refund
From: Rosette Modiri <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Cc: Alessandro Giannattasio <[email-masked]>
Date: Sun, 1 Sep 2019 06:46:33 -0700 (MST)

Hi Daniele, 

Could you please re-escalate this case to payments, explain this that buyer didn't return tickets on time and seller provided the POP. There's also a case not left by Maja.Molarar, stating that According to ticketone, IT primary website, the tickets can be returned by the seller by 30th of August: As per Stefan - We will not refund the sellers prior the 30th of August. 

Please re-escalate and explain each and everything. 

Thank you. 

Rosette, 

From: "Alessandro Giannattasio" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 31 August, 2019 17:19:19 
Subject: 22286439, A$AP Rocky, 17/07/2019 21:00, Carroponte Spazio MIL, Sesto San Giovanni, IT, Fan Seller IT, FV refund 

Hi Rose, 

in this tid 22286439 the seller didn't get tickets back to ask the refund of FV from organisers. 

The case was already escalated but they sent back the case for the agent to check how much is the face value of the ticket. 

Seller uploaded POP and I escalated to Payments to refund seller. 

Payments (Daniel.Ryan) sent back the case to review the escalation with TL. 

Parvez checked the case and told me to flag it to you. 

Please check this case to approve this escalation. 

Thanks 

Ale