Subject: PT transactions to be refunded, buyers to be called
From: Brian Sexton <[email-masked]>
To: Josue Mussango <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Sun, 1 Sep 2019 13:00:12 +0000

Hi both,

Seller cannot fulfil 29 orders, seller informed us at the last moment.

Can you please call the buyers to inform them, also advise them that they will be getting a full refund + 50% voucher (100% voucher if they are travelling from a different country).

I have sent you a link to the excel with the transactions, please work from the bottom and try calling the buyers once then go back to the bottom and try calling them again. Once you have called the buyer 3 times unsuccessfully send them the blurb (seller cannot fulfil/refund + comp blurb). If you call a buyer and they answer, send them the same blurb after the call.

Escalate to payments, seller to be charged. Payments will create the voucher.

https://viagogocorp-my.sharepoint.com/:x:/g/personal/thiago_pavoni_viagogo_com/ET_w2NfcDMJOgcx46dFsm-QBfBJMfxdjUxwnSeEiwodTRg?rtime=XdV9H9gu10g

Kind regards,
Brian Sexton
Team Leader India
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