Subject: Fwd: 22952402 Juventus vs Napoli 31-08-2019 Juventus Stadium, Turin, IT Broker-IT Check with Elena
From: Mansi Chhabra <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Vijender Sharma <[email-masked]>
Date: Sat, 31 Aug 2019 20:09:04 -0700 (MST)

Hi Rosette, 

Could you please provide any update on this case. 

Kind Regards 
Mansi Chhabra 

From: "Vijender Sharma" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Sunday, September 1, 2019 8:18:34 AM 
Subject: 22952402 Juventus vs Napoli 31-08-2019 Juventus Stadium, Turin, IT Broker-IT Check with Elena 

Hi Mansi 

The buyer in this case is asking refund because his tickets were not re-personalised. Here the buyer purchased 4 tickets 
and later he asked to change two names. Since for Juventus, tickets can not be re-personalised, the seller denied the change 
because he had personalised the tickets with the names provided first. In my opinion, we should have denied the buyer at 
that moment saying it's not possible for this event. 

So I feel the error is from our side, the buyer should get refund. I checked history where TL David and Elena also agreed 
that the buyer should get refund. Please check with them and update as soon as possible. 

Regards 
Vijender