Subject: 22286439, A$AP Rocky, 17/07/2019 21:00, Carroponte Spazio MIL, Sesto San Giovanni, IT, Fan Seller IT, FV refund
From: Alessandro Giannattasio <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sat, 31 Aug 2019 04:49:19 -0700 (MST)

Hi Rose, 

in this tid 22286439 the seller didn't get tickets back to ask the refund of FV from organisers. 

The case was already escalated but they sent back the case for the agent to check how much is the face value of the ticket. 

Seller uploaded POP and I escalated to Payments to refund seller. 

Payments (Daniel.Ryan) sent back the case to review the escalation with TL. 

Parvez checked the case and told me to flag it to you. 

Please check this case to approve this escalation. 

Thanks 

Ale