Subject: 22952402 - Juventus vs Napoli - 31/08/2019 20:45 -Juventus Stadium, Turin, IT - Broker IT - refund for Buyer
From: Daniele Castiglioni <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 30 Aug 2019 09:39:03 -0700 (MST)

Hi Rosette, 

with reference to TID22952402, Buyer is chasing correct name change tickets 

Case Substituted from TID22790970 since previous Seller did not fulfill. Buyer already requested under TID22790970 the name change, and case was escalated to SS. 

Once case was Sub to TID22952402 the new Seller uploaded etixs with the original attendee names and not with the change requested by Buyer, due to CS error. 

Case was flagged and now SS informed about the following: 

- The tickets for Juventus can not be personalized again. 
- The S should be paid and not charge. 
- Please review the case with your TL in order to decide if the B is entitled to be refunded. TL David + Elena.Lemnaru agree to refund the B but this should be reviewed with TL. 
- SS IT, in this case, can not take action 
- If you need more assistance please escalated the case to SS 

can you please check if to provide full refund to B or we can provide 50% refund if B accept since two tickets out of four are correct? 

thanks, 

Kind regards, 

Daniele