Subject: Re: 22690971 - USA vs Turkey - Group E - FIBA Basketball World Cup 2019 - 03/09/2019 - Shanghai Oriental Sports Center, Shanghai, CN - Broker CN - Can we move to pending replacement?
From: Evan Quinlivan <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Fri, 30 Aug 2019 15:17:48 +0000

Hi Breda,

Yes this looks like a CS error.

Evan Quinlivan

Senior Customer Facing Team Leader

[viagogo]

________________________________
From: India Inbox <[email-masked]>
Sent: Friday 30 August 2019 16:04:21
To: Evan Quinlivan <[email-masked]>
Cc: Maksim Semenov <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: Re: 22690971 - USA vs Turkey - Group E - FIBA Basketball World Cup 2019 - 03/09/2019 - Shanghai Oriental Sports Center, Shanghai, CN - Broker CN - Can we move to pending replacement?

@Evan Quinlivan<mailto:[email-masked]>

Approval needed for replacement

  *   Buyer emailed in chasing tickets
  *   Agent advised to provide LDA
  *   Buyer provided LDA on 08/08/19
  *   Case was escalated on 13/08/19 to SS to ask broker if tickets have been shipped , agent said'Unable update LDA because of transaction state - Pending User Entered Tracking'
  *   14/08/19 - S was told once we have LDA we will provide it
  *   17/08/19 seller shipped tickets to buyer home address in Rostov-on-Don, event in Shanghai
  *   Please see attachment where seller did say he would sent to China but seems like it was too late as TN was in Pending User Entered
  *    Agent advisd buyer to update the LDA however the agent didn't receive this message on time and in the meantime the Broker shipped tickets to the home address (Russia).

Event is in 2 days, Total Paid: 886.08

Can you confirm if we should replace?

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Friday, August 30, 2019 2:08:27 PM
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Subject: TID: 22690971 - USA vs Turkey - Group E - FIBA Basketball World Cup 2019 - 03/09/2019 - Shanghai Oriental Sports Center, Shanghai, CN - Broker CN - Can we move to pending replacement?

Hi Team,

With reference to TID 22690971, The buyer requested to change delivery address to the travel address when the order was in Pending User Entered Tracking and the Broker CN agreed as well.

Later on SS agent left a message on the case informing our agent to advise buyer to update the LDA however the agent didn't receive this message on time and in the meantime the Broker shipped tickets to the home address (Russia).

Buyer is travelling tonight and as per TN tickets will be delivered on 03/09/19, after the event.

Could you please approve if we can move this order to pending replacement.

Kind Regards,
Rosette
________________________________
From: "Maksim Semenov" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Friday, 30 August, 2019 13:54:56
Subject: 22690971 - USA vs Turkey - Group E - FIBA Basketball World Cup 2019 - 03/09/2019 - Shanghai Oriental Sports Center, Shanghai, CN - Broker CN - Can we move to pending replacement?

Hi Rosette!

With reference to above TID please ask relevant department if we can move this case to pending replacement.

On 08/08/2019 the B provided us LDA. I received case on 13/08/2019 and was unable to update DA due to transaction state: Pending User Entered Tracking and escalated to SS team providing LDA.

After SS team asked the S and he confirmed that still not shipped tix. SS team on 14/08/2019 send me email that we need ask the B to update LDA.

On 17/08/2019 seller shipped tix to the B on his DA in Russia.

Due to some error I received case only on 20/08/2019 Where B informed us that he checked TN and tix will be delivered in day of event 03/09/2019.
Today is 30/08/2019 and delivery company confirmed that they can delivery tix not earlier than 02/09/2019 and the B start travelling today in the evening.

Seller shipped tix before MSBD and B provided LDA in time. But tix will be delivered only at 02 - 03/09/2019

Can we move this case to Pending Replacement?

Regards
Maks!