Subject: TID: 22690971 - USA vs Turkey - Group E - FIBA Basketball World Cup 2019 - 03/09/2019 - Shanghai Oriental Sports Center, Shanghai, CN - Broker CN - Can we move to pending replacement?
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Date: Fri, 30 Aug 2019 07:08:27 -0700 (MST)

Hi Team, 

With reference to TID 22690971, The buyer requested to change delivery address to the travel address when the order was in Pending User Entered Tracking and the Broker CN agreed as well. 

Later on SS agent left a message on the case informing our agent to advise buyer to update the LDA however the agent didn't receive this message on time and in the meantime the Broker shipped tickets to the home address (Russia). 

Buyer is travelling tonight and as per TN tickets will be delivered on 03/09/19, after the event. 

Could you please approve if we can move this order to pending replacement. 

Kind Regards, 
Rosette 

From: "Maksim Semenov" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 30 August, 2019 13:54:56 
Subject: 22690971 - USA vs Turkey - Group E - FIBA Basketball World Cup 2019 - 03/09/2019 - Shanghai Oriental Sports Center, Shanghai, CN - Broker CN - Can we move to pending replacement? 

Hi Rosette! 

With reference to above TID please ask relevant department if we can move this case to pending replacement. 

On 08/08/2019 the B provided us LDA. I received case on 13/08/2019 and was unable to update DA due to transaction state: Pending User Entered Tracking and escalated to SS team providing LDA. 

After SS team asked the S and he confirmed that still not shipped tix. SS team on 14/08/2019 send me email that we need ask the B to update LDA. 

On 17/08/2019 seller shipped tix to the B on his DA in Russia. 

Due to some error I received case only on 20/08/2019 Where B informed us that he checked TN and tix will be delivered in day of event 03/09/2019. 
Today is 30/08/2019 and delivery company confirmed that they can delivery tix not earlier than 02/09/2019 and the B start travelling today in the evening. 

Seller shipped tix before MSBD and B provided LDA in time. But tix will be delivered only at 02 - 03/09/2019 

Can we move this case to Pending Replacement? 

Regards 
Maks!