Subject: Re: 20609851, ATP World Tour Finals - Semi Finals - Evening Session, 16/11/2019, London, GB, Fan Seller , Re- transfer tickets
From: Rosette Modiri <[email-masked]>
To: Poonam Chawla <[email-masked]>
Cc: Mansi Chhabra <[email-masked]>, Tommaso Nisi <[email-masked]>
Date: Thu, 29 Aug 2019 04:26:01 -0700 (MST)

Hi Poonam, 

Can you please call the buyer here and check if they received tickets on their AXS account. 

Kind Regards, 
Rosette 

From: "Tommaso Nisi" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 29 August, 2019 14:47:35 
Subject: Re: 20609851, ATP World Tour Finals - Semi Finals - Evening Session, 16/11/2019, London, GB, Fan Seller , Re- transfer tickets 

Hi Rose, 

with reference to case in subject, I called seller who told me to have tried multiple times to send tickets to buyer, contacting him privately, but status was always "pending", with buyer unable to accept tickets. 

In her last email, seller said that wasn't able to send proof of new transfer, but status changed from "pending" to "sent to" with buyer that probably accepted tickets. 

Can you please re-assign case to German agent to check if tickets received by buyer. 

Thank you 

Best regards, 
Tommaso 

From: "Rosette Modiri" <[email-masked]> 
To: "Tommaso Nisi" <[email-masked]> 
Cc: "Poonam Chawla" <[email-masked]>, "Mansi Chhabra" <[email-masked]> 
Sent: Monday, 26 August, 2019 17:57:22 
Subject: Re: 20609851, ATP World Tour Finals - Semi Finals - Evening Session, 16/11/2019, London, GB, Fan Seller , Re- transfer tickets 

Hi Tommaso, 

Could you please take ownership of this case. 

Regards, 
Rosette 

From: "Mansi Chhabra" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Poonam Chawla" <[email-masked]> 
Sent: Monday, 26 August, 2019 17:49:52 
Subject: Fwd: 20609851, ATP World Tour Finals - Semi Finals - Evening Session, 16/11/2019, London, GB, Fan Seller , Re- transfer tickets 

Hi Rosette, 

Could you please assign this case to any IT agent to call the seller to transfer the tickets to buyer because buyer reported that he didn't received the tickets. 

Kind Regards 
Mansi Chhabra 

From: "Poonam Chawla" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Monday, August 26, 2019 5:47:33 PM 
Subject: 20609851, ATP World Tour Finals - Semi Finals - Evening Session, 16/11/2019, London, GB, Fan Seller , Re- transfer tickets 

Hi Mansi, 

With reference to the above TID, buyer called in claiming that the tickets are not in his AXS account. 

Buyer have provided the screenshots of his AXS account while seller have provided proof of successful transfer. 

Can you please assign this case to italian agent to call seller and request her to re-transfer the tickets. 

Kind Regards, 
Poonam