Subject: Re: 21363352 - Woodstock 50 - 15/08/2019 - Budapest Park, Budapest, HU - Broker HU - Can we refund the B?
From: India Inbox <[email-masked]>
To: On-call Data Management <[email-masked]>
Cc: Maksim Semenov <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Thu, 29 Aug 2019 09:58:37 +0000

@On-call Data Management<mailto:[email-masked]>

  *   Buyer reporting event cancelled
  *   I checked online, seems event was cancelled due to many issues https://www.breakingnews.ie/showbiz/woodstock-50-organisers-announce-cancellation-of-troubled-festival-940880.html
  *   Could you confirm if buyers are compensated here?
  *   https://www.independent.ie/entertainment/music/woodstock-50-organisers-announce-cancellation-of-troubled-festival-38364534.html

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Thursday, August 29, 2019 9:52:56 AM
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Subject: TID: 21363352 - Woodstock 50 - 15/08/2019 - Budapest Park, Budapest, HU - Broker HU - Can we refund the B?

Hi Team,

With reference to above TID, the buyer reported that they bought tickets to see Imagine Dragons as it was announced on our website however the confirmation email came with Woodstock 50 as the event name and they didn't report anything at that time as they thought that the group (Imagine Dragons) will be playing on the festival.

They attended the event however there were less people and no any musical groups on scene therefore the buyer is totally disappointed about our website as the advertisement on the website was Imagine Dragons Event however this musical group didn't even play at the event and she provided the proof as well.

Link as proof : https://www.viagogo.com/ww/Concert-Tickets/Alternative-and-Indie/Imagine-Dragons-Tickets/E-3439742<https://protect-eu.mimecast.com/s/cxBECp864FzL9wqSPEofx?domain=viagogo.com>

Could you please advise if this is an EDM error or not, and if so, can we please provide any compensation to this buyer.

Kind Regards,
Rosette
________________________________
From: "Maksim Semenov" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 28 August, 2019 14:28:58
Subject: 21363352 - Woodstock 50 - 15/08/2019 - Budapest Park, Budapest, HU - Broker HU - Can we refund the B?

Hi Rosette!

With reference to above TID please ask relevant department if we can refund the B.

Buyer purchased tickets on our website only for Imagine Dragons and provided link there was information that their concert will be in Budapest Park, Budapest, HU on 15/08/2019:
https://www.viagogo.com/ww/Concert-Tickets/Alternative-and-Indie/Imagine-Dragons-Tickets/E-3439742<https://protect-eu.mimecast.com/s/cxBECp864FzL9wqSPEofx?domain=viagogo.com>

After she received email confirmation that she bought tickets for festival Woodstock 50 and accepted it because thought that this group will be there.

When she came to attend event there was very less people and no any musical groups on scene. They spent 2 hours from 18:00 till 20:00 waiting for something and then went back.

The B is very disappointed because she trusted our website and purchased tix on Imagine Dragons only but we provided her tix for Woodstock 50 festival and there was no any famous groups.

B is asking for full refund.

As aa proof she provided photos from that festival and link which she used when purchased tix.

Regards
Maks!