Subject: Re: Quality audits
From: Sankarshan Rajan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 27 Aug 2019 23:35:29 -0700 (MST)

Hi Rose, 

Thanks for the screenshots. 

Kind Regards, 
Sankarshan Rajan 

From: "Rosette Modiri" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Tuesday, August 27, 2019 9:34:37 PM 
Subject: Quality audits 

Hi Sankarshan, 

PFA of the quality audits. 

PFB the concerned agents : 

- Matondo Blessing ( 22890875) : The agent didn't recategorise the case to the correct subject line, buyer claimed about wrong section and agent couldn't investigate the case as tickets details were in Portuguese. 

- Marvin Kalimasi (22474214) : Agent provided a wrong resolution to buyer, buyer was chasing their ticketmaster mobile however agent advised buyer to provide the proof of TM account without giving the link to upload the proof 

- Alessandro ( 22691008) : Agent didn't recategorise the case to the correct enquiry source, buyer was claiming about wrong section however tickets were correct. 

- Butila Yannick (22890875) : Agent failed to call buyer here however buyer contacted more that 3 times by email. 

Regards, 
Rosette