Subject: Critical - Media Policy Update
From: "OLS" <[email-masked]>
To: [email-masked]
Date: Tue, 27 Aug 2019 16:49:17 +0000

Hi Rosette,

An important COMMS has been released regarding a Media Policy update.

In the COMMS we have provided the correct process to follow should an agent receive a call and the caller announces themselves as a journalist/media/lawyer (not a customer).

Please click here https://ols.talentlms.com/learner/courseinfo/id:423 to log into your account and review and familiarize yourself with the update implemented.

At the bottom of the page, please ensure to confirm that you have read and understood the content by selecting " I confirm I have read and understood the above".

Your OLS-Team.