Subject: Re: Average Emails - 26/08/2019
From: Sankarshan Rajan <[email-masked]>
To: brian sexton <[email-masked]>
Cc: Team Lead <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 27 Aug 2019 02:18:04 -0700 (MST)

Hi Brian, 

We have already asked agents to get 30 email average per day as discussed with you. We will make sure agents do not hit below 10 email per day at the minimum even in cases where the queue is really low and try to push up their average. 

The Highlighted agents from this list are already being questioned to get a reason for their low productivity. We have asked them to give their TID's list to verify this issue. Moreover we would be monitoring the productivity of each agent working to check how their productivity status is. 

Kind Regards, 
Sankarshan Rajan 

From: "brian sexton" <[email-masked]> 
To: "Team Lead" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Tuesday, August 27, 2019 2:01:50 PM 
Subject: Average Emails - 26/08/2019 

Hi all, 

Please see attached the average emails for yesterday. 

No one should have less than 10 emails sent in a day even if the queues are low. Can you please enforce that agents hit a bare minimum of 30 emails while the queue is low. 

As a reminder the target is 64 contacts (emails + calls) per day, but the queue is not high enough to allow all agents to reach that, but they certainly should not have less than 10. 

Kind regards, 

Brian Sexton 

Team Leader India