Subject: Re: TID: 19574795 - John Prine - 23/02/2020 - Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team
From: Danielle Whyte <[email-masked]>
To: Rosette Modiri <[email-masked]>, India Inbox <[email-masked]>
Cc: Tommaso Nisi <[email-masked]>
Date: Tue, 27 Aug 2019 09:04:51 +0000

Hi Rosette,

The new event is not until 2020, but we can stick with the standard cancellation deadline of 7 days. The buyer should return them to the IE office with a postmark no later than 03.08.2019.

Thanks,

Danielle

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Tuesday, August 27, 2019 9:56:02 AM
To: India Inbox <[email-masked]>
Cc: Tommaso Nisi <[email-masked]>; Danielle Whyte <[email-masked]>
Subject: Re: TID: 19574795 - John Prine - 23/02/2020 - Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team

Hi All,

Could you please confirm what would be the deadline to return the tickets.

Kind Regards,
Rosette
________________________________
From: "India Inbox" <[email-masked]>
To: "Tommaso Nisi" <[email-masked]>
Cc: "Rosette Modiri" <[email-masked]>, "Danielle Whyte" <[email-masked]>
Sent: Tuesday, 27 August, 2019 14:10:51
Subject: Re: TID: 19574795 - John Prine -  23/02/2020 -  Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team

Thanks Danielle for your information

@Tommaso Nisi<mailto:[email-masked]> Please refer to Danielles instructions

Kind regards,

Breda

________________________________
From: Danielle Whyte <[email-masked]>
Sent: Tuesday, August 27, 2019 8:39:05 AM
To: India Inbox <[email-masked]>
Cc: Tommaso Nisi <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: Re: TID: 19574795 - John Prine - 23/02/2020 - Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team

Hi Breda,

We will need the tix back for this order. This event was cancelled, as it was rescheduled to next year but the old tix were no longer valid and new tix were being reissued, so we cancelled the event and created a new EID for the new date. I think the seller may have sent the tix for the new event to the buyer, so they'll need to return them to be refunded so the seller can relist.

Thanks,

Danielle

________________________________
From: India Inbox <[email-masked]>
Sent: Tuesday, August 27, 2019 7:37:31 AM
To: Danielle Whyte <[email-masked]>
Cc: Tommaso Nisi <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: Re: TID: 19574795 - John Prine - 23/02/2020 - Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team

@Danielle Whyte<mailto:[email-masked]>

Hi Danielle

  *   Event cancelled
  *   Buyer not asked to return tickets
  *   TS  then went into transit
  *   Can we confirm sellers need this back?

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Monday, August 26, 2019 4:19:26 PM
To: India Inbox <[email-masked]>
Cc: Tommaso Nisi <[email-masked]>
Subject: TID: 19574795 - John Prine - 23/02/2020 - Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team

Hi There,

This particular event got cancelled and buyer had received a confirmation email regarding full refund as no tickets were received however later on the buyer received an email informing that tickets were in transit and now tickets are delivered to buyer.

Could you please confirm with Danielle.Whyte whether the buyer has to return these tickets or not.

Kind Regards,
Rosette
________________________________
From: "Tommaso Nisi" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Monday, 26 August, 2019 19:30:35
Subject: 19574795 - John Prine -  23/02/2020 -  Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team

 Hi Rosette,

with reference to TID 19574795, buyer received mail of confirmation of event cancelled and full refund, but no instructions to send tickets back as tickets were in transit, tickets delivered after mail received and mail from Danielle.White said "emailed buyer they will receive full refund as no tix received or received e tickets (one email per buyer)."

Can we please contact Spec Ops team to ask if buyer has to send tickets back or not in order to have refund?

Thank you

Tommaso