Subject: Re: TID: 19574795 - John Prine - 23/02/2020 - Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Tommaso Nisi <[email-masked]>, Danielle Whyte <[email-masked]>
Date: Tue, 27 Aug 2019 01:56:02 -0700 (MST)

Hi All, 

Could you please confirm what would be the deadline to return the tickets. 

Kind Regards, 
Rosette 

From: "India Inbox" <[email-masked]> 
To: "Tommaso Nisi" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]>, "Danielle Whyte" <[email-masked]> 
Sent: Tuesday, 27 August, 2019 14:10:51 
Subject: Re: TID: 19574795 - John Prine - 23/02/2020 - Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team 

Thanks Danielle for your information 

[ mailto:[email-masked] | @Tommaso Nisi ] Please refer to Danielles instructions 

Kind regards, 

Breda 

From: Danielle Whyte <[email-masked]> 
Sent: Tuesday, August 27, 2019 8:39:05 AM 
To: India Inbox <[email-masked]> 
Cc: Tommaso Nisi <[email-masked]>; Rosette Modiri <[email-masked]> 
Subject: Re: TID: 19574795 - John Prine - 23/02/2020 - Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team 

Hi Breda, 

We will need the tix back for this order. This event was cancelled, as it was rescheduled to next year but the old tix were no longer valid and new tix were being reissued, so we cancelled the event and created a new EID for the new date. I think the seller may have sent the tix for the new event to the buyer, so they'll need to return them to be refunded so the seller can relist. 

Thanks, 

Danielle 

From: India Inbox <[email-masked]> 
Sent: Tuesday, August 27, 2019 7:37:31 AM 
To: Danielle Whyte <[email-masked]> 
Cc: Tommaso Nisi <[email-masked]>; Rosette Modiri <[email-masked]> 
Subject: Re: TID: 19574795 - John Prine - 23/02/2020 - Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team 

[ mailto:[email-masked] | @Danielle Whyte ] 

Hi Danielle 

    * Event cancelled 
    * Buyer not asked to return tickets 
    * TS then went into transit 
    * Can we confirm sellers need this back? 

Kind regards, 

Breda 

From: Rosette Modiri <[email-masked]> 
Sent: Monday, August 26, 2019 4:19:26 PM 
To: India Inbox <[email-masked]> 
Cc: Tommaso Nisi <[email-masked]> 
Subject: TID: 19574795 - John Prine - 23/02/2020 - Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team 
Hi There, 

This particular event got cancelled and buyer had received a confirmation email regarding full refund as no tickets were received however later on the buyer received an email informing that tickets were in transit and now tickets are delivered to buyer. 

Could you please confirm with Danielle.Whyte whether the buyer has to return these tickets or not. 

Kind Regards, 
Rosette 

From: "Tommaso Nisi" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 26 August, 2019 19:30:35 
Subject: 19574795 - John Prine - 23/02/2020 - Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team 

Hi Rosette, 

with reference to TID 19574795, buyer received mail of confirmation of event cancelled and full refund, but no instructions to send tickets back as tickets were in transit, tickets delivered after mail received and mail from Danielle.White said "emailed buyer they will receive full refund as no tix received or received e tickets (one email per buyer)." 

Can we please contact Spec Ops team to ask if buyer has to send tickets back or not in order to have refund? 

Thank you 

Tommaso