Subject: Average Emails - 26/08/2019
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Tue, 27 Aug 2019 08:31:50 +0000

Hi all,

Please see attached the average emails for yesterday.

No one should have less than 10 emails sent in a day even if the queues are low. Can you please enforce that agents hit a bare minimum of 30 emails while the queue is low.

As a reminder the target is 64 contacts (emails + calls) per day, but the queue is not high enough to allow all agents to reach that, but they certainly should not have less than 10.

Kind regards,
Brian Sexton
Team Leader India
[1506961944990_PastedImage]