Subject: Fwd: TID -20664832 - Hugh Jackman - 4 day(s), 18 hours away - 31/08/2019 20:00 (Local)) - Brisbane Entertainment Centre, Brisbane, AU - Fan Seller - issue (seller emailed saying that the organiser of the event change the seating plan and originals tickets are not valid )
From: Parvez Alam <[email-masked]>
To: Matondo Blessing <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Dao Mohammed <[email-masked]>
Date: Mon, 26 Aug 2019 23:38:00 -0700 (MST)

Hi Blessing, 

Please call the seller and ask for proof. 

Kind Regards 
Parvez Khan 

From: "Dao Mohammed" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Monday, 26 August, 2019 21:15:52 
Subject: Re: TID -20664832 - Hugh Jackman - 4 day(s), 18 hours away - 31/08/2019 20:00 (Local)) - Brisbane Entertainment Centre, Brisbane, AU - Fan Seller - issue (seller emailed saying that the organiser of the event change the seating plan and originals tickets are not valid ) 

Hi Alam 

-seller emailed stating that the organiser just notified there is production change and seating will be rearranged and original ticket is no longer valid 
-also provide a number +60168506645 to contact him for the new ticket upload 
emailed seller told him to provide us proof from the organiser that they are going to change the seating plan and the original tickets are no longer valid . 

buyer emailed and provided the proof but those are not from the event organiser so not valid 
-wanted to call buyer but the time isn't suitable to call 
emailed seller told him the proof provided isn't valid and send him again the blurb to provide us proof from the organiser that they are going to change the seating plan and the original tickets are no longer valid . 
buyer came back and said That's the only email she got from the organiser and she will try to request for detail as per your request however do allow some time 
wanted to called buyer but time isn't suitable for a call 
we need to contact seller and asked to send the correct proof 
AS tomorrow is my OFF day please assign the case to another agent for following up with call 

My regards 

DAO.