Subject: Re: TID: 19574795 - John Prine - 23/02/2020 - Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team
From: India Inbox <[email-masked]>
To: Danielle Whyte <[email-masked]>
Cc: Tommaso Nisi <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Tue, 27 Aug 2019 06:37:31 +0000

@Danielle Whyte<mailto:[email-masked]>

Hi Danielle

  *   Event cancelled
  *   Buyer not asked to return tickets
  *   TS  then went into transit
  *   Can we confirm sellers need this back?

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Monday, August 26, 2019 4:19:26 PM
To: India Inbox <[email-masked]>
Cc: Tommaso Nisi <[email-masked]>
Subject: TID: 19574795 - John Prine - 23/02/2020 - Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team

Hi There,

This particular event got cancelled and buyer had received a confirmation email regarding full refund as no tickets were received however later on the buyer received an email informing that tickets were in transit and now tickets are delivered to buyer.

Could you please confirm with Danielle.Whyte whether the buyer has to return these tickets or not.

Kind Regards,
Rosette
________________________________
From: "Tommaso Nisi" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Monday, 26 August, 2019 19:30:35
Subject: 19574795 - John Prine -  23/02/2020 -  Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team

 Hi Rosette,

with reference to TID 19574795, buyer received mail of confirmation of event cancelled and full refund, but no instructions to send tickets back as tickets were in transit, tickets delivered after mail received and mail from Danielle.White said "emailed buyer they will receive full refund as no tix received or received e tickets (one email per buyer)."

Can we please contact Spec Ops team to ask if buyer has to send tickets back or not in order to have refund?

Thank you

Tommaso